Happy Holidays? Dealing with Difficult Family Relationships: The 3rd Alternative

Posted: 12/12/11 05:07 PM ET

A source of real joy at the holidays can also be a source of real stress -- your family.
More than 17 million people Googled "Christmas stress" in December a year ago. Emotions can run high during the holidays as you deal with family expectations and long-term relationship issues.

It might be the first time you've seen your sister since that argument you had last summer. You might get together once a year with your frosty in-laws. You'll be in the same room with a brother you've never quite gotten along with. One acquaintance calls the Christmas Eve dinner at his parents' home "the fight before Christmas."

If you dread these encounters, try giving your family members a different kind of gift this year -- a Talking Stick.

Among Native Americans, the Talking Stick is an ancient tradition. As long as a person holds the stick, no one may interrupt until the speaker feels heard and understood. Others must remain silent.

The Talking Stick is not about winning arguments or settling old conflicts but about hearing the story and understanding the heart of a person. The greatest gift you can give another is the gift of understanding.

Have you ever had the experience of being understood -- to have another person truly, deeply feel what you feel and empathize with you?

The great psychologist Carl Rogers said, "Almost always, when a person feels he has been deeply heard, his eyes moisten. I think in some real sense, he is weeping for joy. It is as though he were saying, 'Thank God, somebody heard me. Someone knows what it's like to be me.'"

This holiday, look for a chance to take your relative aside and give that person a chance to just talk to you. Whether you use an actual Talking Stick or not, follow these simple guidelines.
Just listen. In a conflict situation, we're usually thinking about our own rebuttals and responses while the other person talks. As a result, we really can't hear each other. The inner voice drowns out the other person. If your goal is to build a relationship, not to win an argument, you can relax and just listen to the other person's story.

Don't defend yourself. If you hear things that upset you, resist the urge to fight back. Your goal is to understand the other person's story, not to justify your own story. A family is not a competition, and nobody has to "win." A family is not about scoring points on each other.
Make sure the other person feels understood. If you're not interrupting or sending negative nonverbal signals, gradually the other person will begin to relax with you. He or she might vent for a while, but eventually a listening ear wins a heart. You really don't have to say much -- simple listening goes a long way toward transforming a broken relationship.

Go for a 3rd Alternative. If there's an issue between you, don't insist on getting your way. That doesn't mean, however, you have to give in to the other person's way. Together, you can come up with a 3rd way, a higher and better way.

A man had given his brother $20,000 to start a new business, but the brother quickly ran through the money and asked for more. When the man balked, the business failed, and the two brothers fell out and didn't speak for a number of years.

Finally, the man decided to extend a "Talking Stick" to his brother, and one evening at the fireside, the brother began to open up. He expressed his frustration at being "cut off" of funds just when the business was about to get off the ground. He had felt abandoned and blamed his brother for the failure. There was a lot of pent-up, ragged resentment.

Fortunately, the man just listened to this without responding -- which he easily could have justified doing. Instead, he began to understand just how deeply hurt his brother was by this rift, by the sense of being cut loose without a lifeline.

So instead of fighting back, the man asked, "What if we could go on to a 3rd Alternative, a better way of solving this problem than we've thought of before?" Because he felt understood, the brother was willing. Both felt there was still promise in the business idea, so they brainstormed ways to make it work. Soon, they found a third party who was willing to invest, and eventually the business grew.

As you can read in my new book The 3rd Alternative: Solving Life's Most Difficult Problems, there's almost always a 3rd Alternative to any conflict. Going for the 3rd Alternative drains most of the negative energy out of a conflict because we're no longer interested in fighting. We're interested in going on to something better, higher, and richer.

Most important, we're building a better relationship with our loved ones -- and in the end, isn't that the whole point of the holiday season?

Try giving away a Talking Stick this year.

The Speed of Trust Transformation Process


The way leaders and teams behave and inspire trust in the context of everyday work is a vital connection to the success of a merger or acquisition. The Speed of Trust Transformation Process™ weaves the language and behaviors of trust into the fabric of an accelerated merger or acquisition while significantly decreasing costs. This 45 minute webinar will introduce this process of integrating trust within an organization.

Recently gone through a merger or acquisition, this may be a free webinar you’d like to check out!


Tuesday, December 13
Noon Central (45 minutes content, 15 minute Q&A)


Webinar: The 5 Choices to Extraordinary Productivity

Click here to listed to the 2.5 hour webinar on FranklinCovey's newest approach to increasing personal productivity within your organization.

The 5 Choices to Extraordinary Productivity

Do you want to check out a FREE 1-hour webinar around FranklinCovey's new productivity solution?  Kory Kogan is excited to make that happen for you. 


Here are the dates and times:
  1. Friday, November 11th at 11:00am CST
  2. Friday, December 2nd at 11:00am CST
  3. Friday, December 16th at 11:00am CST
Click here to register for the webinar!

YOU'RE AN URGENCY ADDICT IF...

  • You sleep with your phone... and check it throughout the night.
  • You are upset if you don't get an immediate response to your email.
  • If you can't find a crisis, you create one.
  • You check your phone every 15 minutes for a text.
  • You finish people's sentences for them... and sometimes you start them as well.
  • You expect all complex problems to be solved by the next commercial break.
  • You mute your conference call to answer your cell phone.
  • The current project you are late for is making the next project late.
  • You are anxious about how much time you just spent reading this list.
FIND OUT HOW TO BREAK THE ADDICTION.  http://www.the5choices.com/

We Can Do Better Than This - A Third Alternative

Stephen R. Covey

Posted: 10/6/11 11:29 AM ET The temperature is rising.

We face unprecedented rifts in our society. We're inundated with talk of war -- "culture wars," "class warfare," and the "war on terror."

We have a sputtering economy, massive indebtedness, stubborn unemployment, and a deepening divide in our culture.

The people we elect as problem solvers are increasingly seen as the problem. CBS News said this week that Congress can "barely agree to keep government offices open, let alone tackle big problems confronting the country." There's an "unprecedented level of dysfunction and paralysis."

"At the heart of this congressional gridlock is a steadily growing partisanship. Couple that with a rising distaste for compromise by avid voters."

It's not that no one knows what to do. "Everyone" knows what to do, but their ideas of what to do are 180 degrees opposed and they're not about to compromise.

Now, when people can't compromise, it can be a good thing. Because suddenly the way might be open to a 3rd Alternative.

In any conflict, the 1st Alternative is my way, and the 2nd Alternative is your way. The usual outcomes are either a war or a compromise. Compromise stops the fight -- but without breaking through to amazing new results. A 3rd Alternative is that kind of breakthrough.

3rd Alternative thinking doesn't just resolve a conflict, it transforms the conflict. It's not about putting Band-Aids on the old reality, it's about creating a new reality. With a compromise we all lose something, but with a 3rd Alternative we all win.

One person -- you -- can start the quest for a 3rd Alternative. Just go up to your "opponents" and say, "Are you willing to look for a solution that's better than what either of us have thought of?" Most people will say, "Such as?" And you say, "I don't know. That's the idea. Are you open to seeking a way out that's beyond your way and my way -- a higher way?"

That's a magic question. When your opponents see you suspend your own position, at least temporarily, suddenly the strife drains out of the discussion. Creative minds take over from antagonistic minds.
Here's an example. When I tell people that Switzerland had a civil war not long before the American Civil War, they can't believe it. "Switzerland?" they exclaim. "The most peaceful, most productive, most efficient, happiest, highest-per-capita-income country on the planet?"

It's true. In 1847 the Swiss were desperately divided between deeply conservative rural Catholics and liberal urban Protestants. They spoke different languages, lived on different sides of the Alps, and were so angry at each other they started shooting.

Fortunately, the Swiss came to their senses and asked themselves, "Can't we do better than this?"
And they did. They arrived at a 3rd Alternative: a country where all their religions, languages, and cultures flourish, and where their diversity is the source of their strength.

They and so many others show us how to create new and better results instead of escalating conflict -- and how to build strong relationships with diverse people based on an attitude of winning together.
The search for the 3rd Alternative can transform our businesses, our homes, our schools, and our society. It can bring an end to crime and war. And it starts when people choose to ask, "Can we do better? Are you willing to look for a third way that's beyond your way and my way -- a higher way?"

You see, I've never succumbed to a cynical view of America, though our problems are great and increasing. The consequences of our choices are playing out and are deeply sobering. Yet I believe that at the core there is goodness, decency, generosity, a commitment to family and community, hard-working grit and determination, extraordinary spirit, ingenuity, and resourcefulness. Even more, I see great hope and potential in the rising generation.  In my new book The 3rd Alternative, I tell many remarkable stories of people who have found higher and better solutions to old problems, who break the weary cycle of 2-Alternative thinking, and transform the future. I'd be excited to hear your stories too; please let me know.

The 3rd Alternative - On Sale Now!



Stephen R. Covey has dedicated his life to demonstrating how people can control their own destinies with profound, yet straightforward, guidance. His new book, The 3rd Alternative: Solving Life's Most Difficult Problems shows how to move through conflict to achieve success at work, at home, in our personal lives, and our larger world.
  • Revolutionary insight into personal, community, professional, and global problems
  • Straightforward, creative solutions for life's complex challenges
  • Tools for 3rd Alternative problem solving and a unique "Teach to Learn" section

    • New and deeper insight into empathy and synergy, as well as key
      ideas from The 7 Habits of Highly Effective People

    The 5 Choices Webinar Overview

     
     
    This webinar will allow participants to evaluate FranklinCovey’s brand-new approach to measurably improving productivity. 

    We will address the following three items (click on picture above to register):
    1. Why organizations and teams often struggle with productivity and the key challenges that prevent people from optimizing their performance
    2. A preview of the content, including an overview of each of The 5 Choices which lead to improved productivity in a measurable and results-oriented way
    3. How FranklinCovey implements The 5 Choices within teams and organizations

    Stop the Tension of 'Doing More with Less': Grow Trust

    Listen to Stephen MR Covey, author of The Speed of Trust as he addressess a relevant business topic:

    Stop the Tension of 'Doing More with Less': Grow Trust

    11:00 a.m. MT (10:00 a.m. PT / 12:00 p.m. CT / 1:00 p.m. ET).  

    www.speedoftrust.com/fccentral/call 

    Franklin Covey Co. Announces 17,000 Plus Registrations for Launch of Its 177 City World Tour of The 5 Choices to Extraordinary Productivity

    Complimentary Overview Events Focus on Decision, Attention, Time and Energy Management

    SALT LAKE CITY--(BUSINESS WIRE)-- Franklin Covey Co., (NYSE: FC) a global provider of training and consulting services, announced today it has 17,000 plus registrations for its world tour of the company’s newest offering, The 5 Choices to Extraordinary Productivity.
    The tour features complimentary two-and-a-half-hour overviews of The 5 Choices to Extraordinary Productivity workshop, which officially launches in October. At the overviews, Franklin Covey will present the business case and process for creating extraordinary productivity at all levels throughout an organization to optimize results and increase profitability.
    Strong demand for the overview events has resulted in the company increasing the number of cities from 150 to 177 and having multiple events in a number of cities. Event cities include Washington D.C., Helsinki, Mexico City, Tokyo, Dubai, Sydney, Sao Paulo, Beijing, Delhi, Stockholm, Chicago, Mumbai, London, New York City, Cairo and Hong Kong.

    “We are thrilled that more than 17,000 people across the world have registered to attend the overviews of The 5 Choices,” said Kory Kogon, Productivity Practice Leader, Franklin Covey.

    “They will learn how their organizations can increase the productivity of their employees by enhancing their ability to make selective, high-impact choices as to how they manage their time, attention, and energy. By clarifying and transforming their key roles in life and effectively dealing with daily distractions, they can achieve extraordinary results, both personally and professionally.”

    With the launch of The 5 Choices to Extraordinary Productivity, Franklin Covey is reframing the global conversation around time management, asserting that extraordinary productivity is no longer defined by time management alone, but also by decision management, attention management, and energy management. For a focused and highly productive workforce, employees must have the following skills and be able to:

    · Filter vitally important priorities from the flood of incoming distractions
    · Re-define roles in terms of making extraordinary contributions
    · Create a rhythm of planning and execution that ensures focus on extraordinary outcomes
    · Leverage technology toward achieving the most important priorities while reducing distractions
    · Re-charge mental and physical energy to avoid exhaustion and burnout in a high-pressure work environment
    Kogon said, “Employees today are overwhelmed with the demands of work, coupled with the barrage of texts, inbox messages, tweets, blogs and interruptions. The sheer volume of distractions, information and decisions they face daily threatens their ability to think clearly, creatively and strategically. If they react to stimuli without careful discernment, their ability to focus their finest attention on the important things becomes impaired, leaving them, their teams, and organizations with only mediocre results.”

    “In contrast, if employees deliberately and consciously choose to focus their attention on accomplishing the right things, amidst the distractions, and they learn how to effectively harness the opportunities and technologies available to them, they will produce extraordinary productivity,” said Kogon.

    Backed by science and years of experience, Franklin Covey has found that employees who consistently make the following five choices experience a measurable increase in productivity, an inner sense of peace and fulfillment, and achieve extraordinary results:

    The 5 Choices to Extraordinary Productivity are:

    1. Act on the important, don’t react to the urgent.
    2. Go for extraordinary, don’t settle for the ordinary.
    3. Schedule the big rocks, don’t sort gravel.
    4. Rule your technology, don’t let technology rule you.
    5. Fuel your fire, don’t burn out.
    The tour begins September 13. For specific cities, dates and times for the complimentary overview events or to register, visit www.the5choices.com/registration.

    NY Times: Do Happier People Work Harder?

    Employee engagement may seem like a frill in a downturn economy. But it can make a big difference in a company’s survival. In a 2010 study, James K. Harter and colleagues found that lower job satisfaction foreshadowed poorer bottom-line performance. Gallup estimates the cost of America’s disengagement crisis at a staggering $300 billion in lost productivity annually. When people don’t care about their jobs or their employers, they don’t show up consistently, they produce less, or their work quality suffers.


    Click on the picture to read the entire article.

    The First Step Toward Greatness is Self-Awareness.



    FranklinCovey's 360° Assessment measures individual effectiveness and enhances self-awareness. The system collects important information from your self evaluation and insights from those you interact with regularly. The results from these surveys are aggregated into a report to be used in conjunction with the principles taught in several of the FranklinCovey solutions. This integrated approach provides individuals an action-oriented plan to personal and professional development.

     

    Our flagship 360° Assessments:

    Click on the picture above to start your self awareness experience!

    Poor Execution - Why Great Strategies Fail

    Voted the # 1 enduring idea by strategy+business magazine readers, execution is appropriately a huge focus in organizations today, and execution is significantly enhanced by trust.  In a 2006 study on grocery stores, top-executing stores had significantly higher trust levels than lower executing stores in every dimension measured.  High trust companies are far better at executing their organization’s strategy than low trust companies. High trust teams outperform low trust teams by as much as four times.  Why?  They execute at The Speed of Trust.
    Learn how to execute on your team and/or organization’s key strategic initiatives.  Join Stephen M. R. Covey as he explains that while high trust won’t necessarily rescue a poor strategy, low trust will almost always derail a good one.

    “Money was the currency of the old economy; trust is the currency of the new, global economy.” –Chris Anderson, author of The Long Tail and Editor-in-Chief of WIRED magazine

    Click here to listen to the recorded interview between Greg Link and Stephen MR Covey.  

    Moving the Middle

    Strategic execution across multi-unit teams is as simple as discovering the new and better behaviors of your top-performers and using The 4 Disciplines of Execution to move the average performers towards greatness!

    This is what we do and we are good at it!

    ACT ON THE IMPORTANT

    don't react to the urgent

     

    Do you have the ability to clearly evaluate which choices will give you the highest return on your time and attention? If not, sign-up for The 5 Choices to Extraordinary Productivity world tour here.



    A Third Alternative to The Debt Crisis?

    The Huffington Post
    Stephen R. Covey

    The rigid partisanship behind last week's spectacle in Washington came very close to injuring the entire world economy. The deal that was struck will not keep the mountainous deficit from growing. This battle is over, but the war will continue and get worse until our leaders change their thinking. There is a better way than the constant fighting over compromises that solve nothing.

    As with every conflict of two opposing alternatives, there is always a third alternative. The better way is to go for that alternative.

    We get to a third alternative through a process called synergy. Synergy is what happens when the whole is greater than the sum of the parts, when 1 + 1 equals 10 or 100 or even 1000! It's the mighty result when two or more respectful human beings decide together to move beyond their preconceived ideas to meet a great challenge.

    Synergy is not just resolving a conflict, but transcending a conflict. We go beyond it to something new, something that excites everyone with fresh promise and transforms the future. Synergy is better than my way or your way. It's a higher way.

    In the past forty years, I have taught the power of "third-alternative thinking" to dozens of heads of state, corporate leaders, and hundreds of thousands of people across the world. I've seen agonizing conflicts of many years standing transformed in just a few hours.

    The United States was founded on the principle of synergy. When aristocratic planters from the South and bluff Yankees from New England and divergent thinkers such as Adams, Madison and Hamilton came together, they produced a miracle of synergy in the Constitution. It was a totally new thing in the world, a third alternative to despotism on one hand and disintegration on the other.

    In the centuries since, spectacular American gains in science, business, art and technology have welled up from a fusion of unbelievably diverse minds from the world over. Our national mode of thinking is synergistic--together, we are always cooking up better ideas.

    People call for compromise on the debt issue, but compromise is not the same as synergy. In a compromise, 1 + 1 = 1 ½. In other words, everyone loses something. Both sides make concessions, neither side is truly satisfied, and the conflict is just postponed. It's called "kicking the can down the road," which is precisely what happened in Washington on Sunday. On the vital issue of the deficit, we should expect more from our leaders than a mindset of compromise. As Americans, we should expect synergy.

    How do you get to synergy?

    The first step is the hardest. You have to be willing to put aside your position long enough to understand the other side. "You differ from me. That means I need to listen to you." If the two of us share the same viewpoint, one of us is unnecessary; the more you differ, the more I can learn from your perspective. In Washington, though, the rule is the opposite: "You differ from me. That means I need to fight you."

    If our representatives really want synergy instead of scoring points on the other side, they will stop and truly listen until they deeply understand each other. This is a prerequisite to synergy. I challenge Republicans to make the Democrats' case back to them as well as or better than the Democrats can, and vice versa. Only then will they genuinely grasp and empathize with the convictions of the other. Only then will all sides escape the psychological suffocation in the phrase "You just don't understand."

    The next step is to ask this question: "Now, are you willing to look for a solution that is better than what either one of us has come up with yet?" This question can change everything. If the answer is yes, we can put aside all of our prejudices and preconceptions. The energy wasted on conflict gets rechanneled as we set out on a path of creativity rather than confrontation. We have no idea what valuable new discoveries await us as our energy flows toward something new and better.

    A third step is to explore possibilities freely, richly, and without restraints. The real deficit is a deficit of ideas. Great discoveries come only when people with different perspectives permit themselves to experiment. Each member of Congress is a unique individual, gifted with far more talent, insight, passion, and ingenuity than he or she is even allowed to express. They are of all ethnic groups and creeds, experts in law and business, doctors and history teachers, scientists and aviators and even carpenters. Just imagine what this highly diverse pool of talent could invent if they freed themselves from the grip of their adversarial mindset.

    We are not the first in history to face a debt crisis, and leaders of the past have found creative solutions.
    In the 17th century, Jean-Baptiste Colbert cut the crippling French national debt by 83 percent through an ingenious combination of incentives. Through open borders and tax exemptions, he lured the best entrepreneurial minds in the world to France. The resulting synergies produced a great leap in French economic power and revenues to pay down the debt.

    President Andrew Jackson virtually eliminated the debt of the U.S. Government in 1835 by vetoing Congressional "logrolling" schemes to get Federal largess for local road and canal projects. Local governments picked up the slack and improvements went forward anyway.

    After World War II, a shattered Germany faced overwhelming debt dating back to the 1920s. The inventive London Agreement of 1953 restructured the debt "pending reunification," enabling Germany to roar back as an industrial power and eventually pay the debt.

    We are no less innovative today. We simply need to change our mindset from conflict to creativity, from squabbling to synergy. I have no idea what the solution might be, but I do know that talented people working together with a synergistic mindset can yield a wealth of ideas.

    What about a one-off tax on those best able to pay it? So-called "lifestyle diseases" are driving Federal health expenditures sky high -- how about a wellness bonus for staying healthy? Two thirds of the Federal workforce will be eligible for retirement in 2015 -- how about giving them a final project of creating ways to eliminate their own jobs? The Federal Government employs 125,000 financial professionals -- couldn't this vast group of minds be tasked to figure out how to serve the American people far more cost effectively? Given the huge bubble in entitlement expenses due to the baby boomers, couldn't the debt be restructured (รก la the London Agreement) until that generation passes? Instead of raising the debt ceiling from $14 trillion, could we lower it as some have suggested by redefining the debt to the $9 trillion owed to the public?

    I throw out this handful of ideas not to advocate any of them but to glimpse the cornucopia of "third alternatives" that a synergistic group of people might come up with. But as long as Washington stays captive to "my point of view or nothing," no synergy is possible. As Marshall McLuhan observed, "A point of view can be a dangerous luxury when substituted for insight and understanding."


    Event Announcement

    You are invited to join us in Overland Park on Friday, September 23rd from 1:30. - 4:00 pm. for the 175-city launch of FranklinCovey's newest solution, The 5 Choices to Extraordinary Productivity. Additional cities and dates are also available.

    This complimentary session will be an overview of our approach to the five most important choices that dramatically increase an individual's results at work and in life. This isn't just another time-management workshop; it's a whole new way of understanding what productivity means. More information is below.


    Click on the picture below to register for the event in Kansas City, MO.

    Click here to register for other cities.



    To our valued client facilitators,
    It's time for our annual "Buy 10 Get 1 Free" promotion! During this once-yearly promotion, you will receive one item free for every 10 like items you purchase.
    This edition of our Training and Consulting Solutions Catalog is designed to help you maximize your savings during this month-long offer. This catalog features every participant guidebook and support tool eligible for our "Buy 10 Get 1 Free" promotion, which begins Monday, August 1, and runs through Wednesday, August 31, 2011. Additionally this year, for every 30 sets of material you purchase, you're eligible to choose one of eight free gifts listed below.  
    Contact your client partner or client-service coordinator with any questions about the annual "Buy 10 Get 1 Free" promotion.  
    As always, thanks for being our champion. We very much appreciate your continued business, and we wish you great success in your training and consulting endeavors.
    Learn how to break your urgency addiction. In FranklinCovey's newest workshop, The 5 Choices to Extraordinary Productivity, you will learn how to transform your life by using five fundamental choices to dramatically increase your ability to achieve the most important outcomes! 

    Click on the picture below to sign-up for a FREE showcase of The 5 Choices in a city near you!
    #whatdistractsyou?

    To view this email as a web page go here.

    June Academy-- Relaxing Your Reptilian Brain

    Dear Client Facilitator:
    As a facilitator, understanding how the brain functions is vital to engaging your participants early in your workshop.  As soon as they enter your program, your participants' reptilian brain--the part of the brain responsible for our fight or flight instinct--is on full tilt.  Your first task as a facilitator is to calm this reptilian brain so learning can occur.
    In this month's Academy offering, Scott Miller shares tips on how to calm the reptilian brain and ease the subconscious anxiety in your participants.




    © FranklinCovey | 2200 West Parkway Blvd. Salt Lake City, Utah 84119 | 1-888-576-1776

    Tuesday, June 21 | Kansas City, MO
    Overview the Process & Experience the Content
    Attend both sessions for only $149
    Tuesday, June 21, 2011
    Balance Point | Kansas City, MO
    Morning Session
    FranklinCovey Leadership

    8:30 a.m. - 12:00 p.m.
    $89
    Featuring FranklinCovey's Leadership Quotient 360-degree assessment, understand both your organizational and personal approach to leadership.
    We'll discuss The 4 Imperatives of Great Leaders and how they can be institutionalized to produce results:
    • Inspire Trust Trust affects leaders' ability to accomplish any other goals.
    • Clarify Purpose Leaders must create a clear and compelling purpose for their team.
    • Align Systems Processes and systems must be institutionalized to achieve sustainable and consistent results.
    • Unleash Talent Leaders are key to uncovering the potential and highest contribution of the team members. 
    Afternoon Session
    Leading Across Generations

    1:30 p.m. - 4:30 p.m.
    $89
    Taught by the author of this program, Haydn Shaw, we'll go in-depth on one of FranklinCovey's pieces of the leadership development process. Leading Across Generations helps leaders: 
    • Learn why the typical approaches no longer work with four generations in the workplace and what does.
    • Resolve the "points of friction" where one generation's style or perspective is likely to conflict with those of another generation.
    • Understand the eleven most common generational "points of friction" scenarios using the included reference cards to find solutions.
    • Follow a 21-day implementation plan to put their new understanding of the generations into practice.

    © FranklinCovey | 2200 West Parkway Blvd. Salt Lake City, Utah 84119 | 1-888-576-1776

    Kansas City Leadership event!

    Tuesday, June 21 | Kansas City, MO
    Overview the Process & Experience the Content
    Attend both sessions for only $149
    Tuesday, June 21, 2011
    Balance Point | Kansas City, MO
    Morning Session
    FranklinCovey Leadership

    8:30 a.m. - 12:00 p.m.
    $89
    Featuring FranklinCovey's Leadership Quotient 360-degree assessment, understand both your organizational and personal approach to leadership.
    We'll discuss The 4 Imperatives of Great Leaders and how they can be institutionalized to produce results:
    • Inspire Trust Trust affects leaders' ability to accomplish any other goals.
    • Clarify Purpose Leaders must create a clear and compelling purpose for their team.
    • Align Systems Processes and systems must be institutionalized to achieve sustainable and consistent results.
    • Unleash Talent Leaders are key to uncovering the potential and highest contribution of the team members. 
    Afternoon Session
    Leading Across Generations

    1:30 p.m. - 4:30 p.m.
    $89
    Taught by the author of this program, Haydn Shaw, we'll go in-depth on one of FranklinCovey's pieces of the leadership development process. Leading Across Generations helps leaders: 
    • Learn why the typical approaches no longer work with four generations in the workplace and what does.
    • Resolve the "points of friction" where one generation's style or perspective is likely to conflict with those of another generation.
    • Understand the eleven most common generational "points of friction" scenarios using the included reference cards to find solutions.
    • Follow a 21-day implementation plan to put their new understanding of the generations into practice.

    © FranklinCovey | 2200 West Parkway Blvd. Salt Lake City, Utah 84119 | 1-888-576-1776